The conversations you forgot are the revenue you lost.
Follow-Up Companion is an AI layer for your customer conversations: it surfaces the chats that went quiet — on WhatsApp, Instagram, Facebook, or any channel you run — gives your team one ranked queue to work through, and logs every action with the operator who took it.
Built for sales and support teams on WhatsApp, Instagram, and Facebook today — and any channel tomorrow. No card required.
Nothing goes quiet unnoticed
AI watches every open conversation for silence. When a customer goes cold, it shows up on the queue instead of disappearing down the inbox.
A queue that ranks itself
The AI orders conversations with a consistent, repeatable ranking and a plain-language reason for each position, so the next best action is always at the top.
Grounded AI, never guesses
The AI works only from what it can verify. Product details come from your connected commerce catalog, and anything it cannot confirm stays neutral rather than invented.
Audit trail by default
Single and bulk follow-ups are recorded with the operator who sent them, so resolution history is reviewable long after the chat ends.
One place to answer “who still needs a reply?”
- Triage without a spreadsheet. The queue counts what is open, waiting, and resolved, so shift handovers stop relying on memory.
- Act in one or in bulk. Follow up on a single conversation or clear a batch, then resolve the ones that are finished.
- Review the work. Recent activity shows what was sent, when, and by which operator.